Jersey Shore Hospital

F.A.Q. - Frequently Asked Questions

What information do I need to bring with me to the hospital? 
When coming for your hospital visit, it is important that you bring with you the following items:

  • A Valid Driver’s License
  • Insurance, Medicare and/or Medicaid cards
  • A Physician’s Order for the testing you are going to have completed
  • Emergency Contact Information, this includes such things as the person’s Name, Address, and Telephone Numbers
  • Medication List
  • Past Medical History / Surgeries

How do I contact the department I am looking for? 
At any point in time you can call the hospital at (570)-398-0100 and the operator will connect you to the department you are looking for or you can use the phone directory to look for the person in charge of a specific department.

What are the patient visiting hours?
Visiting hours are 10 a.m. until 8:30 p.m. at the discretion of the nurse in charge. Other visitor information can be found by viewing the hospital’s visitor policy.

What health insurances are accepted by the hospital?
The hospital accepts almost all commercial insurances, including Medicare and Medicaid. If you have any concerns, please check with your insurance provider to ensure that your insurance will be accepted here at our facility.

Am I able to get medical attention from the hospital, even if I do not have any insurance?
Yes. The Emergency Medical Treatment & Active Labor Act, known as EMTALA, prohibits any hospital participating in the Medicare and Medicaid programs from turning down any patient in need of emergency treatment, regardless if they have insurance or not. To learn more about EMTALA, please visit

How do I pay for my bill?
You can pay your bill online by clicking on the icon to the right, or by visiting
If you would like to pay your bill over the phone, you may do so by calling our Patient Financial Advisor, Rita O'Brien, (570)-398-3109. If you would like to pay by check, you may do so by coming to the hospital’s main entrance and asking for Patient Financial Advisor’s office or you can mail the check to:
Jersey Shore Hospital
Business Office
1020 Thompson Street
Jersey Shore, PA 17740

Is there anywhere to get food at the hospital?
Our hospital has a full-service cafeteria that is available to the public 7 days a week. Please visit our cafeteria page (link) for information on hours and to see what we have cooking.

What if I need a wheelchair?
In the case that you need wheelchair assistance, please pull up to the front of the emergency entrance and our patient transporter will gladly assist you.

How do I get a copy of my hospital medical records? 
Copies of your hospital medical records can be obtained by contacting the health information office at (570) 398-5278, anytime Mon.-Fri. 8 a.m. to 4:30 p.m. Please note that there is a small, per page charge for any records that need to be reproduced for personal use. 

What if I have a complaint?
If you have a complaint about an issue that occurred at the hospital, please take a look at our patient information page for further details on how to resolve your complaint.

What if I am looking for an employment opportunity? 
We are always looking for professional personnel to join our healthcare team. To see what positions we currently have available, please take a look at our Career Center page.

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